We are looking for a Solutions Engineer to support the rapidly growing Couchbase user community and help drive customer success. Our Solutions (Pre-Sales) Engineers are the primary technical field experts, responsible for actively driving and managing the technical part of a sales engagement. This includes explaining NoSQL advantages, how Couchbase Server works and how it can be used to solve the customer’s problem, all with a good dose of getting customers excited about using this new approach for fast & scalable databases.
Whenever customers do a POC or hands-on evaluation, our solutions engineers help drive these by answering their questions and troubleshoot, so you will be hands on with technology.
Responsibilities:
- Show customers how to solve their problems and meet their requirements with Couchbase Server and get them excited about NoSQL database technology
- Work closely with the sales team on account strategy and identifying additional opportunities in existing accounts
- Ensuring the success of customer PoC/Pilots through effective management of acceptance criteria and issue escalation/resolution.
- Developing and delivering exceptional company/product presentations and demonstrations
- Work with all technical levels from managers, to architects and developers and explain Couchbase Server and its uses
- Be the technical product expert for customers and stay up-to-date on the NoSQL competitive landscape
- Work with Product Management and Engineering to provide feedback from the field and represent the customer perspective
- Identify and write internal and external technical collateral, like typical deployment architectures or best practices
Preferred Qualifications:
- BS in Computer Science, Engineering or equivalent experience in software and/or a technologically relevant field is required
- At least 5-years of experience in pre-sales engineering for enterprise back-end software, ideally a distributed system
- Preferably from the Financial Markets
- Two years experience with traditional RDBMS including schema modeling, performance tuning and configuration
- Excellent communication and presentation skills with an ability to present technical solutions concisely from small to large audience
- Experience engaging with developers and programming experience in at least one of Java/.NET/PHP
- Hands-on administration and troubleshooting experience with x86 operating systems (Linux, Windows, Mac OS), networking and storage architectures
- Demonstrated passion for diving into technical issues and solving customer problems
- Demonstrated critical thinking and advanced troubleshooting skills and qualities
- Be proactive in engaging with customer and colleagues and able to manage multiple tasks with a high sense of urgency
- Prior experience in a fast-paced startup environment highly desired
- Familiarity with NoSQL databases or other distributed high-performance systems a big plus
At Couchbase, you’ll get:
* A fantastic culture
* A focused, energetic team with aligned goals
* True collaboration with everyone playing their positions
* Great market opportunity and growth potential
* Time off when you need it.
* Regular team lunches and fully-stocked kitchens.
* Open, collaborative spaces.
* Competitive benefits and pre-tax commuter perks
Couchbase is proud to be an equal opportunity workplace and is dedicated to pursuing, hiring and developing a diverse workforce. Individuals seeking employment at Couchbase are considered without regards to age, ancestry, color, gender (including pregnancy, childbirth, or related medical conditions), gender identity or expression, genetic information, marital status, medical condition, mental or physical disability, national origin, protected family care or medical leave status, race, religion (including beliefs and practices or the absence thereof), sexual orientation, military or veteran status, or any other characteristic protected by federal, state, or local laws.
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