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Associate / Analyst, Production Support Engineer, Institutional Banking Group Technology, Technology & Operations

DBS Bank

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Job Summary


Job Type
Permanent

Seniority
Mid

Years of Experience
At least 5 years

Tech Stacks
API
Shell Script
RHEL
MQ
MariaDB
Shell
SQL

Job Description


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Group Technology and Operations (T&O) enables and empowers the bank with an efficient, nimble and resilient infrastructure through a strategic focus on productivity, quality & control, technology, people capability and innovation. In Group T&O, we manage the majority of the Bank's operational processes and inspire to delight our business partners through our multiple banking delivery channels

Responsibilities

  • Provide 7 x 24 operational support for all production practices including weekends and holidays for
  • Payment systems
  • Cash management Platforms
  • Corporate Channels (Web based, Host to Host & API based)
  • Service Oriented Middleware systems
  • Provide technical expertise to facilitate investigation of complex technical issues. Uses technical knowledge to provide solutions to complex issues in a timely and efficient manner.
  • Possesses strong understanding of technical and subject matter expertise that can be leveraged to identify and resolve issues in a timely fashion.
  • Possesses good domain knowledge of payments/Channels
  • Work on formal and informal Post Event Problem Reviews (PEPRs), coordinates delivery dates, define action items, and pursue issues to closure for problems that occurred for all Severity Level 1 – 3 client impacting incidents.
  • Ensures that all stakeholders are sufficiently involved in the Problem Management process.
  • Contributes metrics based reporting on the production and/or pre-production environment. Keep current with emerging technologies and lead implementation efforts as applicable.
  • Participate in knowledge transfer to ensure better grasp of the product and domain.
  • Coordinate with Application Development Team to successfully deploy software releases in both User Acceptance Testing and Production environments
Requirements

  • Overall experience of at least 5 years in IT with 2 years in banking payment domain
  • Strong technical knowledge of RHEL, JBOSS, MariaDB, Active MQ, SQL, Shell scripting
  • Worked supporting real time online payment systems. If he/she has supported payment systems like G3/FAST, it will be an advantage
  • Worked supporting corporate channels. If he/she has supported corporate channels like corporate banking, host to host or API based channels, it will be an advantage
  • Able to provide 24x7 operational support including Weekends and public holidays
  • Ready to work in night shift
  • Very clear communication skills both written and oral
  • Self-starter with excellent crisis management skills.
  • Able to lead and facilitate meetings, to lead the technical team in driving investigation of incidents and corrective actions follow-ups
  • Some development skills as occasional scripting skills will be put to use.
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We offer a competitive salary and benefits package and the professional advantages of a dynamic environment that supports your development and recognises your achievements.

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