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Hybrid Cloud Technical Solutions Engineer, Cloud Support

Google

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Job Summary


Job Type
Permanent

Seniority

Years of Experience
Information not provided

Tech Stacks
HTTP
TCP
play
Google Cloud
MODE
Shell
JavaScript
Kubernetes
Perl
SQL
C++
C
.NET
Python
HTML
Java

Job Description


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Google will be prioritizing applicants who have a current right to work in Singapore, and do not require Google's sponsorship of a visa.

Minimum qualifications:
  • Bachelor’s degree in a Science, Technology, Engineering, Mathematics field, or equivalent practical experience.
  • Experience working with or debugging code using Java, C, C++, .NET, Python, Shell, Perl, and/or JavaScript.
  • Experience configuring and troubleshooting Kubernetes infrastructure
  • Have Government G50 CAT-1 Security Clearance with industry experience working in Government, dealing with sensitive/classified workloads.

Preferred qualifications:
  • Experience with any of the following IaaS solutions: system virtualization, on-premise and/or hybrid cloud computing, cloud identity and security system, cloud monitoring and logging, and/or local and cloud storage.
  • Experience with any of the following cloud storage solutions: SQL database administration, Google App Engine, open source software communities, cloud networking solutions, and/or distributed computing technology.
  • Understand networking fundamentals (TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing, etc.).
  • Knowledge of basic web technologies (HTTP, HTML, DNS, etc.).
  • Excellent customer service, written, and verbal communication skills.

About The Job
The Google Cloud Platform team helps customers transform and build what's next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. Our teams are dedicated to helping our customers — developers, small and large businesses, educational institutions and government agencies — see the benefits of our technology come to life. As part of an entrepreneurial team in this rapidly growing business, you will play a key role in understanding the needs of our customers and help shape the future of businesses of all sizes use technology to connect with customers, employees and partners.

The Hybrid Cloud Services team is builds offering for Google Cloud customers that require more than just break/fix support. We assist with the entire hardware/software lifecycle, including planning, deployment, maintenance, upgrading, monitoring, and capacity planning. Our services are especially crucial for hybrid customer engagements where Google Cloud is delivering and maintaining infrastructure inside the customer’s on-premises environment. These deployments can incorporate requirements such as disconnected mode, security clearance, sovereign and geographical constraints.

In this role, you will be part of a global team that provides support to help customers seamlessly operate their hybrid on-premises Google Cloud infrastructure. When customers cannot resolve issues themselves, your job will be to ensure that we have the necessary tools and processes to resolve the issue.

You will troubleshoot technical problems for customers with a mix of debugging, networking, system administration, updating documentation, and when needed, coding/scripting.

Google Cloud helps millions of employees and organizations empower their employees, serve their customers, and build what’s next for their business — all with technology built in the cloud. Our products are engineered for security, reliability and scalability, running the full stack from infrastructure to applications to devices and hardware. And our teams are dedicated to helping our customers & developers see the benefits of our technology come to life.

Responsibilities
  • Manage the customer’s problem through effective diagnosis, resolution, or implementation of new investigation tools to increase productivity for customer issues on Google Cloud Platform products.
  • Develop an in-depth understanding of Google's product technology and underlying architectures by troubleshooting, reproducing, determining the root cause for customer reported issues, and building tools for faster diagnosis.
  • Act as a consultant and subject matter expert for internal stakeholders in engineering, sales, and customer organizations to resolve technical deployment obstacles and improve Google Cloud.
  • Drive the success of Google Cloud by understanding and advocating for our customers’ issues.
  • Work as part of a team of engineers/consultants that globally ensure 24-hour customer support, this will include a need to sometimes work non-standard work hours, shifts, or a rotation on weekend work.

Google is proud to be an equal opportunity workplace and is an affirmative action employer. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, gender identity or Veteran status. We also consider qualified applicants regardless of criminal histories, consistent with legal requirements. See also Google's EEO Policy and EEO is the Law. If you have a disability or special need that requires accommodation, please let us know by completing our Accommodations for Applicants form .

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