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Job Summary


Salary
$6,889 - $10,889 SGD / Monthly EST

Job Type
Permanent

Seniority
Lead
Senior

Years of Experience
At least 5 years

Tech Stacks
Analytics

Job Description


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At Great Eastern, we are building a data platform to realize the full value of our data. We seek an experienced Big Data Engineer to join our growing Data Engineering & Ops team. The right person for the job will be responsible for managing the daily operational tasks, supporting business needs, and developing best practices and efficiencies. You will be the expert in providing consultation and expertise to business users on the usage of the platform and/or its data provided and collected. This role will also be the Data Ops lead for the Singapore Financial Data Exchange (SGFindex) core team who will ensure the development and maintenance of the data solutions in line with our overall business vision and objectives.

The Job

Platform Operations
  • Establish internal processes, service level agreements (SLA) and performance metrics for the operations of SGFindex platform to ensure compliance with the Participation’s Agreement and industry operational requirements.
    • Monitor and report platform performance and usage metrics (e.g. number of pulls, platform down-time etc.) for data provision and consumption to/from SGFindex. Provide regular updates to stakeholders for competitor analysis, user analytics, revenue and cost reconciliation, monitoring for compliance to industry SLA etc.
  • Point of Contact and liaison for operational problems escalated by service consumers, internal stakeholders and/or customers using the platform.
  • Monitor for application performance issues, exceptions and breaches to SOP and SLA, together with the technical team)
  • Manage and coordinate activities to identify root cause and corrective and improvement action, and track issues and performance improvement action until closure in compliance with SOP and SLA set.
  • Create and maintain documentation relating to the platform and its data, with support from IT custodian (including but not limited to user guide, functional and technical specifications, metadata, source to target data mapping, data standards and procedures)
Project Support

  • Coordinate with SGFindex technical team, customer channel store, BDP and source system SMEs to understand the business logics of the data, conduct impact assessment and translate them into business requirement document (BRD) based on business requirements for any change requests or enhancements
  • Analyze source data, provide inputs on the handling of data anomalies and provide rules for standardization across source systems to fulfil business requirements
  • Participate and coordinate with internal stakeholders to define test scope and cases, exit criteria and requirements and coordinate testing efforts. Track and manage outstanding defects.
  • Assist product manager in budget preparation and resource allocation for support any change requests.
  • Highlight any potential concerns/risks and proactively shares best risk management practices.
  • Any other ad-hoc duties as assigned.
Our Requirements

  • Bachelor's degree/University degree or equivalent experience.
  • 5+ years of product operations or data product management experience.
  • Team player, who can work independently cross-functionally with multiple teams and stakeholders.
  • Good problem-solving, analytical and strategic thinking abilities.
  • Proactive, attention to detail, results-driven.
  • Adaptable to fast-pace environment, self-driven and result-oriented.
  • Prefer with Banking or Insurance industry experience.
  • High level of integrity, takes accountability of work and good attitude over teamwork; and
  • Takes initiative to improve current state of things and adaptable to embrace new changes.
To all recruitment agencies: Great Eastern does not accept unsolicited agency resumes. Please do not forward resumes to our email or our employees. We will not be responsible for any fees related to unsolicited resumes.

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