Manage ITE IT Network & Network Security Infrastructure services, business continuity and recovery.
Assess needs, formulate strategic plans, propose and implement innovative solutions to achieve a cost-effective and scalable IT Network & Network Security Infrastructure that meets organisational needs.
Oversee overall effectiveness and efficiency of IT Network services and operations, such as data centre network, LAN, WAN, Wi-Fi, Firewalls & Intrusion Preventive Systems etc. Adhere to standards and guidelines to ensure high levels of customer satisfaction, minimise outages and drive timely recovery in event of outages.
Monitor performance of the IT Network Infrastructure and establish plans for necessary technology refresh and expansion needs.
Able to create, lead and motivate the IT Network team in developing & delivering timely, high quality and cost effective solutions to meet daily operations.
Develop Key Performance Indicators (KPI) and monthly measurements. Improve KPIs on an ongoing basis via the Pareto Principle and root cause / corrective analysis.
Develop and manage key metrics and Service Level Agreements (SLA) with users and Colleges.
Possess suitable academic or professional credentials in Information Technology, Computer Engineering, Computer Science or related fields.
Minimum 10 years’ experience in IT Network Infrastructure and Operations and / or Information Systems, with at least 3 years’ experience at the management level handling large cross-functional teams.
Experience in infrastructure and operational support in a large enterprise environment, implementing IT best practices (e.g. ITIL), and managing third party service providers.
Possess leadership qualities as well as good people and collaboration skills.
Good presentation, verbal and written communications skills.
Familiarity with tendering procedures, ICT Security Standards in Singapore Public Service and managing IT budgets would be an advantage.
Experience in LAN/WAN, Wireless, multi-data centres networking, firewall, IPS, VPN, VOIP, video and voice technologies, administration, design and operations.
Excellent working knowledge of the following technology protocols and platforms: TCP/IP, Radius, TACACS, OSPF, BGP, MPLS, DWDM, LDAP, AD, DNS, DHCP, routing & switching, workstations, operating systems, and applications.
Excellent knowledge of leading network and network security technologies, e.g. Cisco Systems, Palo Alto Networks, Checkpoint and f5 required.
Certification in CCNP, CCSA, PCNSE, CISSP equivalent or higher would be an advantage.
Experience with private and public Cloud, outsourcing experience, multi-data centres, servers, end-user computing technologies, administration, design and operations would be an advantage.
Applicants may check their application status at the end of 8 weeks from the closing date of this job posting.
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