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Job Summary


Salary
$6,889 - $13,778 SGD / Monthly EST

Job Type
Permanent

Seniority
Mid

Years of Experience
At least 5 years

Tech Stacks
AppDynamics
Cloud Foundry
Shell Script
CI
Dynatrace
Shell
JMeter
Chef
Groovy
Puppet
UNIX
Azure
Splunk
Ansible
C#
Linux
Python
AWS
Java

Job Description


Apply
  • Develop tools and visualization to understand our customer experience and their product interaction
  • Run, maintain and improve the service against established Service Level Objectives by applying software engineering principles
  • Support end-user issues via tickets (Jira, ServiceNow)
  • Develop solutions to automate manual development & operational task.
  • Responsible for the availability, performance, change management, telemetry, and capacity management of their services
  • Engage in with the development team throughout the life cycle to help build for reliability
  • Take part in Root Cause Analysis and post-mortem to identify and eliminate gaps and improve service
  • Analyzes usage and telemetry data to identify patterns to predict and prevent failure
  • Constantly evaluate and test products specially before and after any change
  • Manage the efforts to split between manual operational work and engineering work
  • Part of the 24x7x365 support coverage
Qualifications

  • BA/BS Degree
  • 5 years of experience with system administration in Windows, Unix, or Linux platforms
  • Experience with high level programing language such as Groovy, Java, Python or C# and shell scripting
  • Strong experience with CI/CD pipeline and testing framework
  • Experience in Incident, Change and Problem management process in an large scale operations
  • Experience with integrating solutions in a multi-vendor environment, including SaaS environments
  • Experience in performance engineering and monitoring using tools such as AppDynamics, Splunk, Apica, Jmeter and Dynatrace
  • Experience with Automation and Configuration tools like Ansible, Puppet, Chef or Evolven.
  • Experience with Agile and full software development life cycle disciplines
  • Experience with Capacity and Resilience management practices and procedures is beneficial
  • Knowledge of networking protocols is beneficial.
  • Industry recognized security certifications (security, networking, etc.) - strongly preferred
  • Experience with Splunk in one of the following areas: IT Operations, compliance, Dev-Ops, network security, and system security, supporting security event management tools (SIEMs)
  • Working knowledge of Splunk Cloud solution offering - not required but preferred
  • Good working knowledge of Cloud Engineering. Understanding of private cloud principles and exposure to public cloud offerings such as AWS, Azure, Cloud Foundry or similar technology is preferred
J.P. Morgan is a global leader in financial services, providing strategic advice and products to the world's most prominent corporations, governments, wealthy individuals and institutional investors. Our first-class business in a first-class way approach to serving clients drives everything we do. We strive to build trusted, long-term partnerships to help our clients achieve their business objectives.

We recognize that our people are our strength and the diverse talents they bring to our global workforce are directly linked to our success. We are an equal opportunity employer and place a high value on diversity and inclusion at our company. We do not discriminate on the basis of any protected attribute, including race, religion, color, national origin, gender, sexual orientation, gender identity, gender expression, age, marital or veteran status, pregnancy or disability, or any other basis protected under applicable law. In accordance with applicable law, we make reasonable accommodations for applicants' and employees' religious practices and beliefs, as well as any mental health or physical disability needs.

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