Job Summary

Job Type


Years of Experience
At least 2 years

Tech Stacks

Job Description

By joining us, you will be at the forefront of developing technology that will empower the next breed of enterprises, and working with these companies who care deeply about their customers. Your impact will not only be on streamlining and improving efficiency within these enterprises but also on delivering the perfect interaction to their end-user and driving customer satisfaction.
We are genuine, down-to-earth, hard workers; we don't just care about how we can have fun together, we care about how we can help each other grow and become a best-in-class individual, as much as we care about being the best-in-the-world business.
Technical Support Engineer
Key Responsibilities 
  • Act as the first point of contact to understand and attend to customers' issues by responding to conduct immediate troubleshooting, diagnosing and rectifying faults or fix bugs.
  • Categorize requests based on criteria and standard procedures, proposed solutions and/or escalate unresolved issues to the appropriate team accordingly.
  • Coordinate delivery, review and closure of the enterprise-level assistance.
  • Coordinate communication in showstopper situations.
  • Map requirements to product components.
  • Provide regular service updates.
Skills & Experience required 
  • Bachelor's degree in Computer Science (or related field).
  • Minimum 2 years of relevant work experience, preferably in customer or technical support within a SaaS setup.
  • Customer Oriented and good communication skills.
  • High learning agility and proven to learn product features quickly.
  • Good understanding of software architecture.
  • Prior software development or testing experience is a plus.
  • Exposure to Azure or AWS cloud and Scrum knowledge.
  • Ability to multi-task, organize, and prioritize work.
  • This role may be performed remotely outside Singapore, possibly in Vietnam, Indonesia & other countries in Asia.
  • To expedite the hiring process, we encourage applicants to attempt the test via https://assessment.testgorilla.com/testtaker/publicinvitation/470b2d32-3f6f-42d7-9e99-ac8d34ffd123. You'll be called up for an interview upon completing the test.

Why join KeyReply? 
We solve difficult problems that are very meaningful. Healthcare organizations around the world are now planning for what post-covid-19 will look like. What does a smart hospital look like? What changes should they make for Healthcare 2.0? By being nimbler in the way of delivering care–in person or remote; moving from reactive to proactive and preventive care; empowering patients to make informed first-level decisions on their next course of actions; and more efficient resource allocation, we can positively impact the lives of millions in very tangible ways. We are proud to work with some of the largest and most well-respected healthcare institutions. Your work will be used prominently by millions to improve the future of patient engagement. Lead the innovation in Healthcare and Insurance by joining KeyReply today.  
Perks and Benefits: 
Unique opportunity: Be exposed to the fast-paced world of high-tech start-ups.
Autonomy: Autonomy in the role and in managing your own portfolio and freedom to suggest improvements to the company. 
Environment: Working with passionate, smart, and driven colleagues in a vibrant environment.
Flexibility: Flexible vacation policy and work arrangements 
Attractive Package: Competitive salaries and benefits. KeyReply is an enterprise Conversational AI platform with knowledge management and customer service automation capabilities. We serve large private, public healthcare providers and insurance companies. 


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