To assist Head¸ Digital Payments and Strategic Alliances in the product management of cross-border digital payments and transfers, on all digital platforms (mobile banking and internet banking) for both consumers and companies.
Be the subject matter expert in the features and capabilities of cross-border digital payments and transfers (including Fintech cross-border payments and transfers solutions); manage payments and product risks and payments related compliance requirements.
Lead in the identified cross-border digital payments and transfers product initiatives; collaborate with Maybank Singapore’s other departments such as IT, SUS, Branch Ops and relevant units, including with Maybank Malaysia and the regional offices to deliver the planned payment initiatives within appropriate business timeline and expectation.
Identify gaps and propose the necessary improvements to the cross-border digital payments and transfers products, features and capabilities.
Monitor and manage the business performance, strategise for growth to ensure committed returns on investments made and the various service enhancements required.
Handle day-to-day customers’ feedbacks and ensure prompt response to address customers’ concerns and issues.
Conduct research and various data trending and analysis (eg; market research, competitor analysis) of the cross-border digital payments and transfers business to ensure that the product/service remain competitive in terms of features, capabilities and pricing.
Job Requirements :
Degree in Banking/Finance, Business or Business IT or other degrees such as engineering or computing with relevant experience
3-5 years of relevant work experience in payments, banking and/or major payment institutions (FinTech) specializes in cross-border payments and transfers.
Good understanding of payments best practices and processes
Good project management skills with attention to details, ability to multi-task and work within tight timelines
Good working knowledge and understanding of Application Programming Interface (API)
Passion for mobile & web technologies in a UX-driven environment
Strong written and verbal communication skills
Proficient handling of Scrum, agile methodologies & road mapping
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