Systems Engineer – Collaboration/Exchange SME


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Job Summary

Job Type


Years of Experience
At least 5 years

Tech Stacks
Shell Script
Windows Server

Job Description

We are looking for exceptional engineers to join our team and anchor our collaboration technology stack in APAC. The role will require broad expertise across traditional collaboration technologies including Microsoft Exchange, Office 365 applications, Blackberry, Intune, and Slack. While leading our regional collaboration footprint, you will also be working as part of a talented team of engineers covering a wide range of technologies including Windows, Unix, AWS Cloud. The team focuses on automation and providing tooling to continually reduce reliance on ticketing and escalation. The more we automate, the less time we spend on the mundane, and the more time we can spend on the new and the interesting! Come join the team and help make manual process a thing of the past!

Principal Responsibilities

  • Assumes subject matter expert (SME) responsibility for all collaboration applications and infrastructure.
  • Ensures that infrastructure designs and technologies are in compliance with corporate strategy, principles and standards, and industry best practices.
  • Continually evaluates infrastructure effectiveness, develops technical direction, and upgrade initiatives.
  • Develops tactical (short-term) and strategic (long-term) technical solutions that will address business and IT requirements.
  • Implements and maintains systems and technologies (edge systems, message hygiene, and data encryption) to protect data availability, message confidentiality and integrity.
  • Reviews and documents existing infrastructure and operating procedures, including developing engineering diagrams, operations manuals, and run books.
  • Identifies and evaluates new products and solutions that will augment the existing infrastructure, improve reliability and security, and increase user experience.
  • Develops, documents and implements engineering processes to test and implement updates, and patches. Reviews internal security vulnerability reports for action.
  • Analyzes system health, capacity and performance. Recommends platform improvements where applicable, identifies and raises risks, and provides metrics and reporting.
  • Contributes to the design, development, and execution of system lifecycle from inception through deprecation.
  • Operates with moderate supervision in routine matters, develops and monitors work plan/task lists for medium scale assignments that would be part of a larger project plan, and exercises independent judgment in problem resolution.
  • Assist with 24/7/365 operations escalation support for business critical systems as part of the global IT team.
  • Communicates with all levels within the CI organization as well as supporting the Business.
Qualifications/Skills Required

  • Minimum five years operations and engineering experience with Microsoft Exchange, SMTP relay (Cisco IronPort preferred).
  • Preferred three years operations and engineering experience with mobile device integration (BlackBerry, Intune, iPhone)
  • O365 (Exchange Online, OneDrive and MS Team Sites) experience preferred – engineering and operations.
  • Expertise with Active Directory and Azure AD
  • Windows Server Administration.
  • Expert level in PowerShell scripting, and ideally one additional language (such as Python), with a demonstrated track record in automating administrative tasks.
  • Experience implementing and managing high performance, high availability, backup and recovery, and business continuity/disaster recovery solutions.
  • Broad knowledge of network design, virtualization (VMware, Citrix, Microsoft), storage (SAN, NAS, Local Storage), routing/switching/firewalls, load balancing, and monitoring.
  • Experience with developing and successfully implementing architected designs and engineering processes that meet the business requirements and leverage industry best practices/standards.
  • BS in Computer Science or related field, or equivalent experience.


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