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Technical Solutions Consultant (Pre-sales)

Radiance Communications

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Job Summary


Job Type
Permanent

Seniority
Senior (≥ 6 yrs)
Mid (3-5 yrs)

Years of Experience
3-7 years

Tech Stacks
Microsoft

Job Description


You will be responsible for providing a full spectrum of pre-sales functions, locally and regionally. This includes providing pre-sales consultancy remotely or onsite with requirements gathering for solution design; generation of equipment list and design diagrams. You are also required to make presentations to customers on their network and solutions needs, showing value of its benefits.

Responsibilities

  • To provide pre and post-sales technical support to the Client Managers which include proposal and solution presentation
  • To understand, analyze, identify and recommend customer’s business and solution requirements.
  • To verify configuration of the proposed solution upon request.
  • To assist Client Managers in preparing a full proposal process, design, propose solution to meet customers’ requirements and specifications.
  • To assist in tender technical compliance and design solution that meets the tender requirements/specifications.
  • To perform technical presentation of system architecture, interface and proposed solution and design.
  • To carry out Proof-of-Concept (POC), when required, in order to assist Client Managers in closing deals.
  • To research on industry and technology trends to help improve and innovate current solution offerings.
  • To assist Client Managers to conduct feasibility study of new products and solutions which includes evaluating and testing of new systems and applications.
  • To perform any other tasks, as assigned from time to time.

Requirements

  • Degree/Diploma in Telecommunications/Electronics/Computer Engineering with at least 3 to 7 years of relevant experience in the telecommunications/IT/Data Networking industry
  • Possess relevant technical certification or application solutions such as CRM Applications, Call Centre Applications, IVR, and Logger
  • Strong technical knowledge of Microsoft 365/voice and/or data communications products/services such as PBX, data, router, switches, CRM would be advantageous
  • Good understanding in designing and support of data networking products such as switches, router, IP Telephony and  convergence technologies such as VOIP would be advantages
  • Proficient with the design, implementation and support of Microsoft solutions.
  • Experience in Microsoft Exchange and Active Directory design,implementation and administration
  • IT savvy with keen awareness of technological advancements
  • Excellent client service attitude
  • Mature and independent
  • Possess good interpersonal and communication skills
  • Strong analytical skills and problem solving skills
  • Ability to work under pressure and multi-tasking
You are invited to e-mail with your detailed resume (stating current and expected salary) and a recent photograph to:

The Human Resource Department
Radiance Communications Pte Ltd

1 Serangoon North Avenue 5
#04-01
Singapore 554915

E-mail: recruit@radiancecomms.com

Visit us at www.radiancecomms.com

We regret that only shortlisted candidates will be notified

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