Senior Manager, Product Experience (Product Management)

Rakuten Viki

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Job Summary

Job Type


Years of Experience
At least 10 years

Tech Stacks

Job Description

We are looking for a Senior Manager, Product Experience (Product Management) based in our Singapore office. You have the unique opportunity to work on product roadmap in growing Viki’s fan base, providing compelling digital experience in content discovery and viewer experiences across all client platforms for Viki’s millions of fans around the world. You get to experiment and tackle challenges in entertainment including live-streaming and interactive social viewing and shape the future of online video and social entertainment for Viki. The Senior Manager, Product Experience (Product Management) role will report to the VP of Product in the Singapore office.
Key Responsibilities Include:

  • Develop and lead a team of passionate product managers to successfully scale product to fuel the growth of the business
  • Define the product feature roadmap and strategy to fuel competitive product experience and deepen user engagement
  • Identify key market trends and user feedback leveraging quantitative and qualitative data to inform new products and features. Lead early-stage research, ideation, and design activities to further explore early-stage concepts that suggest ways on how to capitalize on areas of opportunity within the product experience
  • Drive the entire product lifecycle, from conception to launch, along with post-launch analysis and continuous improvements. Being hands-on with feature development and working tightly with UX/Researcher on design and user research, and comfortable with doing whatever it takes in order to ship a successful product and to delight our users
  • Define, analyze and improve key product metrics/KPIs and exercise data-informed decision making to meet Product OKR
  • Partner effectively with the engineering team and internal stakeholders to execute on the product plan
  • Create clear product specifications, user stories and product success metrics
  • Mentor and grow your team of product managers, continuously improving processes, develop growth opportunities, and empower them to perform their best


  • 10+ years of experience in product management and development, with a track record of creating innovative consumer Internet products 
  • 3+ years of experience in people management
  • Ability to adapt rapidly in a fast-moving environment with shifting priorities and the ability to react quickly, dynamically, and intelligently
  • Experience in designing simple and intuitive user interfaces. Love figuring out complex problems and coming up with efficient solutions
  • Passionate user of technology with a sophisticated understanding of the digital media industry and its underlying technologies
  • Strong analytical mind to drive decisions based on data. Strong quantitative and analytical skills, with a deep understanding of the Internet and mobile app ecosystem and a love of data
  • Natural leader with an entrepreneurial mindset and a strong bias for action
  • Exceptional attention to detail and organization skills
  • Excellent oral and written communication skills; ability to interact with both technical and non-technical people
  • Knowledge of competitive landscape including SVOD, AVOD and OTT services a plus
Preferred Qualifications:

  • Passion for Asian entertainment (e.g. Kpop, K-Dramas, Anime, etc.)
  • Experience in premium streaming video or social apps
  • Understanding and love for fandom and online communities
  • Experience in building high scale consumer Internet services
  • Experience working in start-up and/or media company environments
  • Knowledge in coding and other full stack technical skills
Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Women, minorities, individuals with disabilities and protected veterans are encouraged. 


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