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Senior Product Manager (User Account Management & Compliance)

Rakuten Viki

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Job Summary


Job Type
Permanent

Seniority
Senior

Years of Experience
At least 5 years

Tech Stacks
API
Sprint

Job Description


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Based in Singapore, reporting to Product Lead, Tools & Services, this Senior Product Manager (PM) role will focus on protecting privacy and safeguard data security for Viki’s viewer and contributor communities alike. He/she will also look at user account management related improvements, including compliance and regulatory requirements, registration and onboarding flows for Viki user base. This PM role will report to the Product Lead, Tools & Services in the Singapore office.

Key Responsibilities Include:
  • Manage the product feature roadmap for User Account Management & Compliance areas
  • Identify areas of improvements for account registration, login, onboarding, as well as account security
  • Strong partnership with Legal team to proactively identify major regulations in key territories which Viki operates in and prioritise what to tackle first
  • Define clear product specifications, user stories and product success metrics as well as align operational plans with key internal stakeholders like Customer Experience, Legal team and Information Security Officer
  • Partner with a talented engineering team and internal stakeholders for feature delivery-related project management from engineering sprint planning, development milestone tracking, production rollout, post-production iteration and documentation
  • Being comfortable doing whatever it takes in order to ship a successful product and delight our users

Requirements:
  • 5+ years of experience in product management
  • Bachelor’s degree (or above) in business, economics, computer science or any related field
  • Self-starter who is able to execute independently with general direction
  • Experience in data privacy and understanding of privacy laws
  • Experience in managing trust, account security, compliance capabilities in B2C space
  • Able to design and conduct experiments independently
  • Able to build depth of competitive landscape, industry knowledge and market trends for compliance and user account management, make recommendations on which new technologies to invest in / leverage
  • Has good understanding of high-level architecture concerns, system diagrams, call flows, API design considerations to build services that serve multiple clients in a future-proof way.
  • Love figuring out complex problems and coming up with effective & efficient solutions
  • Excellent oral and written communication skills to communicate product features and requirements and at both informal and formal settings
  • Collaborate well with internal stakeholders (both technical and non-technical), key contributor in group problem-solving, facilitates meetings independently (eg timely meeting notes, facilitate decision-making across participants)

Preferred Qualifications:
  • Passion for Asian entertainment (e.g. K-pop, K-Dramas, Anime, etc.)
  • Experience working in start-up and/or media company environments
  • Experience in building large-scale consumer Internet services
  • Experience in premium streaming video or social apps
  • Experience working within an international business covering multiple jurisdictions
  • Experience in data privacy and understanding of privacy laws
  • Experience in managing trust, account security, compliance capabilities in B2C space

Rakuten is an equal opportunity employer. We do not discriminate based on race, color, ethnicity, ancestry, national origin, religion, sex, gender, gender identity, gender expression, sexual orientation, age, disability, veteran status, genetic information, marital status or any legally protected status. Women, minorities, individuals with disabilities and protected veterans are encouraged.

Salaries of Product Manager at Rakuten Viki

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8000 SGD

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