IT Engineer (Enterprise Support)

RED Technologies

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Job Summary

$2,500 - $3,400 SGD / Monthly

Job Type

Mid (3-5 yrs)

Years of Experience
At least 3 years

Tech Stacks

Job Description

· A member of the IT Infrastructure Team to execute the IT infrastructure & application strategy, and deliver IT projects required to support the business operations

· Escalation work with IS on site troubleshooting / works relating to network / server / PBX system, including performance monitoring, diagnosing and hardware & software issues resolution

· Coordinate with IS regional End User Computing team on new EUC standards, policies and implementations.

· Align and support IS regional helpdesk on ITIL incident & problem management

· To provide effective L1 support to users on IT infrastructure and applications, and ensure issues are resolved in a timely manner

· To provide IS L1 responsibilities in installing and configuring computer hardware operating systems and applications

· Be able to prioritize and multi-tasks all activities and tasks.

· Develop training materials and procedures or educate using global policies, and/or train users in the proper use of hardware and software

Qualifications Requirements

· Minimum Degree in IT, IT Infrastructure, applications or Information Systems related portfolio

· At least 3 years IT experience, some of which in Infrastructure deployment and support in Multinational Enterprise company.

· Expert knowledge of IT Infrastructure including PC, Telecoms and Networks

· Proven track record of executing projects on time and to specification.

· Experience in the management of external vendors.

· ITIL & PMO Best Practice experience preferred

· English proficiency required.

· Working knowledge of fundamental operations of relevant software, hardware and other equipment

· Knowledge and experience of customer service especially VIP support practices

Behavioral Competencies

· Advanced communication, presentation and written skills

· Able to work independently. Self-driven, initiative, team player and strong sense of responsibility.

· Perceptive problem evaluator and problem solver, good analytical skills

· Effective personal organization and planning skills

· Flexibility to deliver integrated solutions to tight time-frames

Support Scope

· Procurement of Desktop / Laptops / Software licenses

· New laptop / Desktop configuration and allotment to user

· Maintain / update asset list

· Trouble shooting for remote users where necessary

· Network / Wireless / printers connectivity issues

· Outlook troubleshooting / account reconfiguration / backing up & restore .pst files

· Take care of warranties / replacement of hardware parts

· Log calls for under warranty hardware & get it replaced / repaired

· Look after suppliers for tonner refilling / IT stationary requirements /existing inventory

· Liaise with the vendors for services utilised - telephones / internet / lease lines especially in the downtime for logging tickets, perform troubleshooting

· installation / reimaging / backing up laptops /desktops

· Server file sharing /backing up drive data

· Antivirus upgrade / install / scanning

· Maintenance of printers

· AD Account lockout / password reset issues / password station registration

· Look after projector & connectivity

· Look after scanner / printer - auto setup for scanning

· New Employee IT Orientation


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