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Job Summary


Job Type
Permanent

Seniority
Senior

Years of Experience
At least 3 years

Tech Stacks
Microsoft
WebRTC
SAP

Job Description


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We are part of Client Technology (CTG) team within the Intelligent Enterprise Client Services team. Our vision is to deliver the best-in-class employee workplace and collaboration experience, enriched by work-class support services and cloud solutions to boost SAP employee’s productivity.

Services within our Organization
  • End User-centric services:
    • 1st level Support for all infrastructure & Applications by using future-oriented support channels & concepts like chat support, bots, etc
    • 2nd level local Support for end-users, Events, Office Build Outs, End User Training, SAP’s Business Units (LoB) Consulting and Central services
    • Provide inspiring training material (e.g. live sessions, videos, blog etc) uses cases and how to guidelines for new products to let SAP’s workforce run better
  • Central Services:
    • Delivery digital workplace, Office 365 Cloud Services and Virtualization services in in a highly secure way to enable our users to boost productivity
    • Driving Core technologies like Active Directory and E-Mail, but also Contact Center Solutions, Teams telephony, Broadcast Technologies to support our users with state-of-the-art collaboration tools
Our Goal In CTG

  • Delivers communication and collaboration solutions (E-Mail, Network technologies, Unified Communication services and more) and enables SAP employees with state-of-the-art technologies and services while maintaining rock solid operations
Summary & Role Information

The position requires analytical skills in combination with a genuine service-oriented approach including the ability to anticipate changes and present recommendations to Management.

Experience Managing High-availability Systems In a Technically Complex Environment And The Ability To Perform Under Pressure Are Valued Assets, In Addition To

  • Work together with a team of technical experts to ensure ongoing stability and ensure rock solid operations of Unified Communication Services including Microsoft Teams telephony, Contact Center Solutions and related services.
  • Work closely with our Managed Service Providers and Vendors to ensure services meet security requirements
  • Investigate new technologies and participate in evaluation and certification of communication devices.
  • Consult and work with our support teams and service providers to implement new communication and collaboration technologies and further improve them
  • Work closely with cross-functional and stakeholders in incident management
  • Drive cadence meeting with IT stakeholders to update on project status, track issues, ensure follow-up and closure for any action items identified
Role Requirements
  • Bachelor’s degree in Computer Science or Information Technology
  • Minimum 3 years of relevant experience in managing large enterprise IT infrastructure in the area of conferencing and collaboration
  • Good planning, structured approach, well-organized, analytical, and problem-solving skills
  • Excellent interpersonal skills – communicating with others, problem solving and decision making
  • Positive attitude, sociable, a team player who is service oriented
  • Ability to work without supervision and being capable of taking the lead if needed
  • Proven ability to work in a virtual team environment
  • Proven ability to communicate effectively both orally and in writing to present information in a concise and effective manner
  • Proficient in spoken and written English
Preferred Skills

  • Experience supporting Voice Technology (VoIP) and international voice is a plus
  • Knowledge of IP networking and VoIP protocols such as SIP, RTP, HTTP(S), WebRTC is a plus
  • Candidates with proven track record in Microsoft 365 such as Intune, Teams Administrators will be an added advantage.
  • Experience in managing a small team of 2-5 members is a plus
  • Exposure to Agile & ITIL framework is a plus
What You Get From Us

Success is what you make it. At SAP, we help you make it your own. A career at SAP can open many doors for you. If you’re searching for a company that’s dedicated to your ideas and individual growth, recognizes you for your unique contributions, fills you with a strong sense of purpose, and provides a fun, flexible and inclusive work environment – apply now.

SAP'S DIVERSITY COMMITMENT

To harness the power of innovation, SAP invests in the development of its diverse employees. We aspire to leverage the qualities and appreciate the unique competencies that each person brings to the company.

SAP is committed to the principles of Equal Employment Opportunity and to providing reasonable accommodations to applicants with physical and/or mental disabilities. If you are in need of accommodation or special assistance to navigate our website or to complete your application, please send an e-mail with your request to Recruiting Operations Team (Americas: Careers.NorthAmerica@sap.com or Careers.LatinAmerica@sap.com, APJ: Careers.APJ@sap.com, EMEA: Careers@sap.com).

Successful candidates might be required to undergo a background verification with an external vendor.

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