Solution Specialist- FDC

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SoftwareONE

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Job Description

This role is about explaining to customers
  • how IT systems can become more efficient, scalable and available,
  • how they can simultaneously reduce and outsource operating costs,
  • how everything remains secure and controllable,
  • how SoftwareONE services help accomplish these goals through cloud.
  • Of course, with the purpose that this leads to the closing of a contract for these services.
The portfolio for Future Data Center services ranges from advisory over delivery to managed services covering, among others,
  • Cloud Compute, Storage, Database
  • Cloud Security
  • Cloud Governance
  • Cloud Optimization
  • Cloud Support and Management
  • Cloud Native Applications
  • Serverless Architecture
  • Re-Architecture of Database on Cloud for Scale
  • Big Data and Analytics
  • Datawarehouse and BI
  • SAP on Cloud
  • Sales Process
  • Solution Sales Specialists remain responsible until the business opportunity is contracted and will bring their knowledge to every activity. They then ensure a smooth handover to the service delivery teams. They will also continue to support afterward if necessary, e.g., as part of change management.
  • The Solution Sales Specialists should be able to competitively differentiate the solution, the approach, SoftwareONE etc. across three areas, comparatively, uniquely and strategically. This should come from the domain expertise and the approach to the solution.
  • Through this and thanks to their excellent subject matter expertise, Solution Sales Specialists design an ideal solution for the customer based on the existing service portfolio. This also includes the initial estimate and structure of prices that they present to customers in an initial proposal. If this proposal is accepted, they will make an appropriate statement of work.
  • The FDC Pre-Sales Should be able to map the decision process, decision criteria, compelling event, competitive situation, and be able to identify the customer budget.
  • The FDC Pre-Sales takes responsibility for business opportunities that have already been qualified by Customer Business Development Managers. Together, they work to identify the customer's business goals, how the applications serve a business function, and how we add value to through the solution through quantifiable measurables like TCO and Agility.
  • Solution Sales Specialists already provide support during the generation of sales leads, e.g., as a technical evangelist for marketing activities, including speaking/presenter engagements at conferences, conventions, user groups, webinars, etc.
  • Activities across the sales process
  • Solution Sales Specialists usually do not have a clear focus on selected customer segments. However, they might be assigned to a set of Customer Business Development Managers, which may result, e.g., in focus on specific geographies, industries, or sizes.
  • Responsible for partnering with BDMs and local sales leadership to drive net new business opportunities within the existing territory account base as well as supporting customer acquisition activities as assigned
  • Partners and co-owns sales activities at a customer level with the field-based account manager
  • Prepares cost estimates for professional and managed services (deployment, migration, implementation, workshops, etc.)
  • Follows proper documentation process for assigned business opportunities
  • Follow the Future Data Center Business Operations, Planning and weekly forecast and cadence reviews followed by Monthly and Quarterly business reviews.
Tasks And Responsibilities

  • Responsible for partnering with BDMs and local sales leadership to drive net new business opportunities within the existing territory account base as well as supporting customer acquisition activities as assigned
  • Partners and co-owns sales activities at a customer level with the field-based account manager
  • Prepares cost estimates for professional and managed services (deployment, migration, implementation, workshops, etc.)
  • Follows proper documentation process for assigned business opportunities
  • Follow the Future Data Center Business Operations, Planning and weekly forecast and cadence reviews followed by Monthly and Quarterly business reviews.
What We Need To See From You

Technical Skills - Future Data Center

  • Microsoft and/or AWS Certified: Azure Solutions Expert (preferred) or AWS Certified Professional (preferred) or Associate
  • service-oriented architectures
  • IaaS and PaaS reference architectures
  • Data availability concepts
  • Continuous Development / Continuous Integration / DevOps Architectures
  • Internet of Things
  • Artificial Intelligence / Machine Learning
  • SAP on AWS/Azure
  • Cloud Governance
  • high-performance computing
  • serverless computing
  • The ability to hold workshops from 4 to 8 hours long on how best to start the Cloud Journey
  • Cloud Security Framework
The ability to hold workshops from 4 to 8 hours long on Security Topics

Technical Deep Dive - Future Data Center

A Solution Sales Specialist must be able to participate in all discussions about general IT strategy. They must, therefore, be able to talk freely about each of the following topics.
  • Cloud Strategy
  • On-Prem to Migration Approach - IaaS, PaaS and how to migrate on-premises infrastructure to the cloud
  • Pre-Migration Planning
  • Dependency Mapping
  • Cloud Networking
  • Change Management
  • Cloud Security, Risk and Compliance and Shared Security Model
  • Structure/architecture of complex IT systems
  • Web applications based on JavaScript, HTML5, CSS3
  • Basic scripting python code
  • Automation tools such as Terraform, CloudFormation, Service Catalog and Azure Functions
  • Serverless Technologies
  • AGILE Concepts
  • DevOps
  • Windows Servers, Linux Servers, Virtualization, and Container Technologies
  • Principles/Experience in IT Support and IT Service Management
  • ITIL
  • Microsoft Azure
  • Amazon Web Services (AWS)
  • Identity and Access Management
  • IT security, vulnerabilities, attacks and countermeasures
  • Possible application areas of so-called low-code applications and how their creation in the shortest possible time.
  • Relational databases based on tables, keys, and references as well as advantages and applications of NoSQL databases, Columnar databases and offloading batch workloads off relational databases, Use of cachings database
  • network segmentation, routing, firewalls and terms like IP, MAC, DNS, DHCP, Ports, Sockets, MPLS
  • standard Symmetric and Asymmetric Encryption Algorithms, Hashes, Authentication Methods, and Key Management
  • critical business IT systems like ERP, CRM, and Master Data Management
  • API Management
  • Key Management and Rotation Best Practices
  • LandingZone and Control Tower
  • Common Cloud Integration Points

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