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Job Summary


Job Type
Permanent

Seniority
Mid (3-5 yrs)

Years of Experience
At least 3 years

Tech Stacks
VMware
openstack
Linux

Job Description


With the expansion, ST Engineering iDirect Singapore office is looking for an innovative, creative and experienced Application Engineer who is ready for the challenges, responsibilities and rewards that come with working in a high-energy, fast-paced environment. ST Engineering iDirect is dedicated to providing next generation solutions for broadband IP networking via satellite networks. As the leading innovator in this new space, our diverse and talented team of internet, satellite, and telecommunications professionals continue to break new ground and create significant opportunities for network operators, for service providers/resellers, and for corporate networking professionals.
 
Responsibilities
  • Provide direct technical assistance (remotely and onsite) to STE iDirect’s customers
  • Identify, follow-up, resolve and document customer technical complaints with regular feedback to management and customer
  • Plan, design and contribute to commercial roll-out projects such as installations, acceptance tests and training
  • Execute and Lead service interventions such as system upgrades, configuration changes and preventive maintenances
  • Interface with other departments on product deficiencies, whilst acting as the customer’s liaison
  • Contribute to Product Lifecycle Management by providing input for Products improvement via continuous interaction with Systems Engineering
  • Issue technical bulletins, procedures and work methods in order to maintain and extend the STE iDirect product knowledge base
  • Assist in the validation, documentation and training of new products and software releases
  • Be part of rotating shift duties in support of 7x24x365 operations as part of the follow-the-sun support in collaboration with other offices collaboration
  • Participate actively in continuously improving STE iDirect’s operations
  • Contribute and lead company task forces to restore and resolve Customer Problems
  • Administer efficient working of infrastructure and assist to install an effective equipment base
 
Requirements
  • Degree in Electrical Engineering or Computer Science with emphasis in telecommunication systems preferred
  • 3+ years IP-based networks with Cisco certifications (CCNA, CCNP) or equivalent professional experience with switch & router configuration and tooling
  • 3+ years of experience with Linux CLI and scripting languages
  • 3+ years practical experience with RF engineering
  • iDirect experience and/or certifications
  • Effective communication, presentation and writing skills
  • Ability to multitask and effectively manage time
  • Professional verbal and written knowledge of English and other languages will be an asset
  • Work includes 20-30% travel
 
 Desired skills and experience:
  • 1+ year virtualization frameworks based in OpenStack like Windriver or VMware
  • 3+ years of experience with the ITIL service delivery process; service desk (incident, change & problem management) and SLA & KPI reporting
  • Field experience with VSAT installation, activation (line-up) and troubleshooting
  • Field experience with antenna integration and Open AMIP protocol
  • Experience in class room training and practical demonstration
  • Extensive experience in designing and implementing system level procedures
  • Extensive experience in technical writing to create training content, work procedures and acceptance test plans

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