Job Summary

Job Type


Years of Experience
At least 5 years

Tech Stacks

Job Description

  • Drive the implementation of strategy for infrastructure operations and maintenance to ensure availability of stable and secure systems;
  • Identify problems and presents new methodologies and/or solutions to key stakeholders to enhance and improve the delivery of infrastructure operations and maintenance services;
  • Able to address multi-faceted issues effectively to ensure systems are stable and secure;
  • Adopts a methodical approach to resolving issues and developing solutions.
Support Infrastructure Design & Implementation

  • Support technical system analysis to determine the extent to which solutions perform “as required” to ensure that future solutions meet anticipated demand;
  • Support the design and implementation of infrastructure solutions that adhere to current architecture standards;
  • Lead the design installations, system migration and integration;
  • Lead the testing and handover of implemented infrastructure solution.
Support Infrastructure Operations

  • Support delivery of optimal infrastructure operations;
  • Create documents on administration, installation, configuration and troubleshooting;
  • Apply diagnostic tools to perform technical analysis of complex software, hardware and infrastructure equipment;
  • Support the development of report on infrastructure capabilities and limitations.
Maintain Infrastructure

  • Support the improvement of maintenance capability by using automation for upgrades, enterprise backup and storage;
  • Identify key infrastructure operations issues and maintenance priorities;
  • Support the implementation of agreed infrastructure change requests and maintenance routines;
  • Develop report on performance and availability of infrastructure systems by review of service uptime, utilisation, throughput etc.
Optimise Infrastructure Performance

  • Support the initiatives to improve the infrastructure systems and service delivery through automation and virtualisation technologies;
  • Support the monitoring of performance, availability and security of infrastructure systems and key operational metrics.
Resolve Incidents

  • Support problem/issue identification and resolution;
  • Escalate problems/issues;
  • Support simulation of user problems to resolve operating difficulties;
  • Diagnose problem source through discussions with users;
  • Recommend system modifications to reduce user problems;
  • Support planned maintenance events, system backup processes and disaster recovery drills;
  • Support implementation of preventive solutions.

  • Configurations and standards for Campus network, Wireless and local datacenter
  • Drive standards/ compliance to standards across network
  • Network design for Campus network, wireless and datacenter
  • Familiar with design and able to generate bill of materials
  • Cisco switches/ routers/ Nexus/ ACI/ NAC/ Cisco Wireless/ Cisco Prime/CA spectrum/ Firewalls
  • Familiar with the design and implementation of security protocols with Checkpoint and Fortigate firewalls.
  • Very familiar with L2 switching/ L3 routing/ OSPF/ BGP/ MPLS/ VRF/Nexus VDC
  • Familiar and have experience with Cisco ACI
  • 3 Tier Network Design
  • L3 support for Network and Wireless network issues, troubleshooting and escalation
  • Support RMA parts replacement of switches and wireless access points
  • Technical Leadership interfacing with vendors/ CIOO/ Users
  • Familiar with IT network for buildings setup. Knowledge of IoT is an advantage.
  • Working knowledge of Singtel MegaPop solutions.
  • Network Operations and metrics updates to Senior Management

Bachelor's Degree, Post Graduate Diploma, Professional Degree, Master's Degree


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