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Application Support Analyst and Developer (iOS/Android)

V-Key - Stronger with V-OS

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Job Summary


Salary
$3,500 - $7,750 SGD / Monthly EST

Job Type
Permanent

Seniority
Junior

Years of Experience
At least 2 years

Tech Stacks
play
Android SDK
Flow
Xcode
iOS
Android
Kotlin
Java

Job Description


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We are looking for an Application Support Analyst and Developer (iOS/Android).

Duties and Responsibilities

  • Work with the customers for integration of the V-Key SDK components and resolve issues faced in the apps belonging to various customers
  • Work within engineering team time to time to develop, maintain, and launch new features and extend platform functionality
  • Understand the use case flow of the product APIs and recommend the right usage to the customers
  • Act as L2/L3 support and work with customer support team during office hours and visit on-site for issues requiring deeper discussion and collaboration
  • Diagnose, troubleshoot and identify solutions using Root Cause Analysis for reported issues
  • Collaborate with cross-functional teams (i.e. internal product development, QA, Customer support and Customer Technical team) to resolve incidents and problems timely
  • Review mobile app logs for troubleshooting and provide resolution for the issues reported
  • Retrieve logs from the client’s app for troubleshooting and provide practical resolutions
  • Work with customer mobile app development teams to beta/pilot launch the apps with V-Key SDKs integrated
  • Should be flexible to analyse the issues faced in the product on both iOS and Android platforms
  • Study the impact of mobile OS upgrades and patches on the Product and the client app
  • Adopt a pro-active approach to keep the service delivery managers and engineering teams informed on possible impacts to the customer apps
  • Depending on requirement, successful candidate will be working in a hybrid arrangement with some part being on-site at client’s location and some at V-Key’s premises both within Singapore

Requirements

  • Bachelor degree or diploma in Computer Science or related field
  • Good hands-on knowledge in either one of Android or iOS with basic understanding of the other
  • Around 2 years of software development working experience in Android/iOS mobile application development is preferred
  • Fresh graduates are also welcome to apply provided they have done university level project in Android or iOS and have keen interest in the area
  • Working experience with Android SDK, NDK and Java. Knowledge in Kotlin and experience in iOS Development would be advantageous
  • Understanding and implementation experience with XCODE
  • Understanding of the full mobile development, maintenance and support life cycle
  • Good knowledge of application design principles, practices design patterns, DevOps and software development life cycles (SDLC)
  • Publicly demonstrable work via GitHub/Blog/Apps on play/appstore etc would be considered a big plus
  • Prior working experience in a customer facing role would be advantageous
  • A strong self-starter and able to work with minimal supervision
  • Ability to work in a dynamic, fast moving and growing environment
  • Critical thinker and problem-solving skills
  • Team player with great interpersonal and communication skills with can-do attitude
  • Working experience in banking / financial sector will be a plus
  • Working experience in cyber security industry will be a big plus
  • Ability to plan ahead in order to establish an effective and appropriate course of action for self and others

Salaries of Cross Platform (Mobile) at V-Key - Stronger with V-OS

Salaries from V-Key - Stronger with V-OS that are similar to Application Support Analyst and Developer (iOS/Android)

3500 - 7750 SGD

Estimated Salary Range

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