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Senior Presales Solution Engineer

Workiva

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Job Summary


Job Type
Permanent

Seniority
Senior (≥ 6 yrs)

Years of Experience
At least 7 years

Tech Stacks
HTTP

Job Description


  • The Senior Presales Solution Engineer leads technical, customer-facing pre-sales consulting, post-sales technical guidance, and hands-on assistance for targeted accounts, partners, and internal stakeholders. Working closely with customers, partners, and internal teams from Sales, Product Development, and Customer Success, this person develops solutions within current Workiva products to meet customer needs. The Senior Solution Engineer is responsible for listening to customer challenges and gathering customer requirements in order to develop platform based solution and consulting services to enable our customers to better leverage current and future Workiva products. The Senior Solution Engineer will enable the utilization of our platform to develop new markets by engaging and uplifting support organization within Workiva.
  • What You'll Do
    • Delivers compelling presentations of Workiva's platform to customers by developing custom engineered solutions and systems utilizing the full breadth of the Workiva platform.
    • Develops and shares best practices for workflow automation utilizing Chains.
    • Understands the customer's business drivers and how to map these to the Workiva platform.
    • Provides technical leadership in the Requirements Discovery, Solution Development, Solution Proposal, and delivery stages of the sales cycle.
    • Ensures customer success by working with Workiva Client Services team for smooth onboarding and longterm success.
    • Develops and maintains technical and business expertise of cloud industry directions and trends.
    • Works closely with the product teams to have a good understanding of new and upcoming products and solutions.
    • Presents Workiva product roadmap to customers and partners effectively.
    • Onboards Partners on demos, customer success, Workiva standards, etc
    • Enables support organizations via training and best practice definition for utilizing the Workiva platform.
    • Articulates the features and benefits of Workiva solutions and products.

  • What You'll Need
    • Undergraduate Degree or equivalent combination of education and experience in a related field.
    • Strong customer-facing and relationship-building skills.
    • Technical aptitude to establish credibility with technical leaders.
    • Ability to “wear many hats” to meet customer needs.
    • Strong consulting soft skills and tactful conflict management skills.
    • Ability to uncover business challenges and develop a custom solution to solve those challenges.
    • Must be effective in working both independently and in a team setting
    • Strong interpersonal skills and the ability to communicate professionally with customers, and internal cross-functional teams including Sales and Engineering.
    • A structured thinker with strong presentation and problem solving skills.
    • Ability to conceptualize, distill, and present data flows and connections.
    • Ability to manage multiple projects, determine project urgency and execute detailed action plans with minimal oversight.
    • Highest level of personal and professional ethics and integrity.
    • 7+ years of experience in software development, workflow, or database management. Experience in a Big 4 environment is a plus.
    • 2+ years of experience in a consulting, account management, or similar customer-facing role.
    • Direct experience designing and deploying production level large scale integrations.
    • Up to 40% travel.
    • Reliable internet access for any period of time working remotely, not in a Workiva office.


  • Where You’ll Work

  • Our values drive how we work and who we hire. You will see these values ingrained in how we support our customers, work with team members, build our products and in the work environment we’ve created.
    • Customer Success:  Always delight our customers.
    • Trust: Rely on each other. 
    • Integrity: Do the right thing, every time. 
    • Collaboration: Share resources and work together. 
    • Innovation: Keep creating solutions and finding better ways. 
    • Inclusion: Support a diverse community where we all belong. 
    • Accountability: Be responsible for your success and failure.

We believe our people are our greatest asset, and our unique culture gives employees the opportunity to make an impact everyday. We give our employees the freedom and resources they need—backed by our culture of collaboration and diverse thought—to continue innovating and breaking new ground. We hire talented people with a wide range of skills and experiences who are eager to tackle some of today’s most challenging problems.

  • At Workiva, you’ll enjoy: 
    • Casual Dress: Workiva has a casual work environment, most people wear jeans to the office.
    • Involvement: Ability to participate in Employee Resource Groups, (Women in Tech, Women in Sales, Ethnic Diversity, Veterans, Rainbow (LGBTQ), Remote Employees, Caregiving) Volunteering, Company wide celebrations, and more
    • Work-life Balance: We have competitive PTO, VTO and Parental Leave. We encourage employees to spend time enjoying life outside of work.
       
  • Learn more: http://https://www.linkedin.com/showcase/workiva-life-and-careers/

  • Workiva is an Equal Employment Opportunity Employer.  We believe that great minds think differently.  We value diversity of backgrounds, beliefs, and interests, and we recognize diversity as an important source of intellectual thought, varied perspective, and innovation.  Employment decisions are made without regard to age, race, creed, color, religion, sex, national origin, ancestry, disability status, veteran status, sexual orientation, gender identity or expression genetic information, marital status, citizenship status or any other protected characteristic.  

  • Workiva is committed to working with and providing reasonable accommodations to applicants with disabilities. To request assistance with the application process, please email talentacquisition@workiva.com

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