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Senior Program Manager (6-month contract)

Zendesk

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Job Summary


Job Type
Contract

Seniority
Senior (≥ 6 yrs)

Years of Experience
Information not provided

Tech Stacks
Strategy
Glue

Job Description


What you’ll do
As a Product Development Program Manager, you’ll work side-by-side with our passionate Product and Engineering teams to launch new features and functionality. You’ll partner primarily with Product Development teams and collaborate closely with teams such as Design, Marketing, Localization, Alliances, Advocacy, Customer Success, Legal, Finance, and Sales. You will be the glue that holds it all together, ensuring that cross-functional collaboration runs smoothly from end to end. This role offers a global reach, expect to work with your peers across EMEA, APAC and AMER.


A world-class team
Zendesk values diversity of opinions and experiences, and we cultivate openness and transparency. We have an international organization of Program Managers who have backgrounds in tech, healthcare, criminal justice, finance, and more. They’re forward-thinking, supportive, and collaborative. We help each other out with standard methodologies, tips, and strategies for success. From day one your input will be valued, your skills used, and your personal style celebrated. 

Your manager, Guillaume will be there to provide guidance, feedback, and support. We’re not into micromanagement, you will have the flexibility and autonomy to plan your own week, expect independence in your work. Guillaume will help you explore career growth options and paint a picture of what success can look like for you at Zendesk. He loves cycling, running and international travel; you don’t need to have the same interests, but expect to be asked what you’re passionate about.


A supportive company
Zendesk embraces and invests in the power of the Program Management Org (PMO), all the way up to the execs. You’ll hear Soren, our Executive Vice President of Engineering, regularly talk about the focus and efficiency that the PMO brings to a growing organization. Our Senior Director, Jen, consistently champions our contributions and challenges us to increase our impact. PMO is deeply embedded in what we do and integral in turning strategy into reality at all levels of the company.


What you need to succeed
We’ve found that experience at a software company driving programs within an Engineering organization is the most common ingredient for a successful Program Manager on our team. You are an excellent facilitator and able to build links between teams and people, and you communicate status clearly, concisely, and accurately. You anticipate areas of risk and determine ways to mitigate them, and you think it’s fun! You get your kicks by seeing programs you drive run smoothly and efficiently and ultimately meet the needs of the business.


That said, if your experience looks a little different from what we’ve identified and you are confident you can excel in the role, we’d love to learn more about you.


Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here


Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.

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