Senior Staff Engineer, Agent Workspace


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Job Summary

Job Type


Years of Experience
Information not provided

Tech Stacks

Job Description

Zendesk is looking for a Senior Staff Software Engineer to work on highly scalable technical challenges and based in our APAC HQ in Singapore!

Senior Staff Engineers are expected to be hands-on technologists who could contribute to application development directly, lead the design and implementation of projects, and be involved in technical discussions beyond their teams.

What You’ll Be Doing

You will be primarily working on driving the Agent Workspace forward. Agent Workspace is a large project that has large requirements for synchronization across many teams, across the stack, and across geographical time zones. In particular, You will be involved in the new GraphQL Subscription Service to deliver real time data.

What You Bring To The Role

  • Have a wide breadth of experience in many systems at scale. The basics of web technologies are second nature to you, and you are well versed in event based systems, micro services, and enterprise infrastructure.
  • Excellent communication skills. You can document project constraints well, and express clearly possible solutions with their options, nuances, and tradeoffs. You do not lead by authority, but lead the team discussions to pick one solution, and get commitment from everyone to deliver it.
  • Building secure and reliable systems is your top concern and priority. You work closely with other Staff Engineers, Group Tech Leads, and Architects to maintain the highest standard of technical excellence in the organization.
Tech Stack

In Zendesk, you will come across code bases in JavaScript, TypeScript, Python, Java, Ruby. Additionally, you are encouraged to be proficient in quality and deployment processes. Lastly, good operational knowledge of GraphQL systems at scale would be an advantage.

Culture and Perks

We have 200+ staff in our Singapore office which is home to our highly successful chat product. We approach work with calm, focus, a sense of humour whilst keeping sane working hours. You will work with encouraging peers that truly care about our customers and deliver value for them. At Zendesk, we also have a culture where ideas come from the bottom up - we have yearly company hackathons!

Perks include stock, flexible working, $1500 training allowance, medical insurance coverage for you and your family, mobile phone allowance, home internet reimbursement, WFH equipment budget, and 4 months parental leave.

At Zendesk, we believe that every great customer relationship stems from a conversation. So we built a customer service software company that designs solutions to foster better customer relationships. From large enterprises to startups, powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.

We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations.

Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here.

Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.

By submitting your application, you agree that Zendesk may collect your personal data for recruiting, global organization planning, and related purposes. Zendesk's Candidate Privacy Notice explains what personal information Zendesk may process, where Zendesk may process your personal information, its purposes for processing your personal information, and the rights you can exercise over Zendesk’s use of your personal information.

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