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Staff Software Engineer (Tech Lead) - Agent Workspace

Zendesk

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Job Summary


Job Type
Permanent

Seniority
Lead

Years of Experience
Information not provided

Tech Stacks
Apache
Ember
JavaScript
kafka
Typescript
Ruby
Flask
React
Jenkins
Python
Java

Job Description


Zendesk is looking for a Staff Software Engineer who loves crafting reliable web solutions at scale. Join our journey to provide the best customer service software constantly. The ideal candidate will have deep technical knowledge and experience in delivering distributed systems that are scalable, reliable, and resilient. A technical leader is not just eager to learn and improve themself, but also mentors and sponsors your teammates.


What you’ll be doing

  • Work closely with Product Managers, Designers, and fellow software engineers to build and maintain Zendesk products

  • Design and communicate technical solutions by considering their tradeoffs; keeping reliability and scalability at the forefront

  • Participate in the entire development life-cycle, including conception, design, implementation, testing, rollout, and making sure everything runs smoothly

  • Identify areas to improve the team effectiveness and recommend enhancements

  • Set technical direction and technical roadmap of the team

  • Mentor and guide junior team members to be on the following levels

  • Sponsor junior team members to highlight their skills


What you bring to the role

Required:

  • Have experience in delivering Enterprise-Grade software as part of a SaaS company.

  • Proficiency in one or more of the following languages: Java/TypeScript/JavaScript

  • Can debug difficult problems across complex systems

  • Solid listening skills to mentor and sponsor junior team members


Preferred:

  • Driven by the customers needs

  • Growth mindset to continually improve


Tech Stack

  • Our frontend web application is using React and Ember in Javascript

  • Our backend infrastructure is heavily based on Apache Kafka and comprises multiple services written in Python (Twisted and Flask), JavaScript (Node.js), and Java (Vert.x)

  • Our automation test is written in Python and Ruby and executed by Jenkins.

  • Our development environment Docker-based

  • We don’t require previous experience with this technology stack and will help track you what we know


Culture and Perks

We have 150+ staff in our Singapore office which is home to our highly successful chat product. We approach work with calm, focus, a sense of humour whilst keeping sane working hours. You will work with encouraging peers that truly care about our customers and deliver value for them. At Zendesk, we also have a culture where ideas come from the bottom up - we have yearly company hackathons!

Perks include stock, flexible working, $1500 training allowance, medical insurance coverage for you and your family, mobile phone allowance, home internet reimbursement, WFH equipment budget, and 4 months parental leave.


At Zendesk, we believe that every great customer relationship stems from a conversation. So we built a customer service software company that designs solutions to foster better customer relationships. From large enterprises to startups, powerful, innovative customer experiences should be within reach for every company, no matter the size, industry or ambition. Zendesk serves more than 160,000 customers across a multitude of industries in over 30 languages. Zendesk is headquartered in San Francisco, and operates offices worldwide. Learn more at www.zendesk.com.


We believe in service. Learn more about how we provide support to our local communities with volunteering, grants and product donations. 


Zendesk is an equal opportunity employer, and we’re proud of our ongoing efforts to foster global diversity, equity, & inclusion in the workplace. Individuals seeking employment and employees at Zendesk are considered without regard to race, color, religion, national origin, age, sex, gender, gender identity, gender expression, sexual orientation, marital status, medical condition, ancestry, disability, military or veteran status, or any other characteristic protected by applicable law. We are an AA/EEO/Veterans/Disabled employer. If you are based in the United States and would like more information about your EEO rights under the law, please click here


Zendesk endeavors to make reasonable accommodations for applicants with disabilities and disabled veterans pursuant to applicable federal and state law. If you are an individual with a disability and require a reasonable accommodation to submit this application, complete any pre-employment testing, or otherwise participate in the employee selection process, please send an e-mail to benefits@zendesk.com with your specific accommodation request.



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